The following outlines the general refunds and returns policies of Amber Valdez LLC’s programs and coaching. Please refer to the individual checkout pages for the most up to date and detailed policies. Should you have any questions, please reach out to us at lifepurposecheerleader.assist@gmail.com
Lightworker Academy
The Lightworker Academy is an ongoing monthly networking and content platform subscription which is paid by ongoing automatic recurring monthly payments which may be canceled at any time provided 7-days notice to lightworkeracademy.info@gmail.com You also have the option to purchase or upgrade to an annual subscription, for which there will be no refunds given during your subscription year.
There are no returns or refunds. If you are on a monthly subscription, should your credit card expire, you will be required to supply new details that will take you up to the end of the agreed payment period. We reserve the right to suspend your access to the program, calls, sessions and associated Facebook groups until you are up to date.
Bootcamps (Let Your Light Shine Live & Turn “Your Crazy” Into Your Purpose)
The Let Your Light Shine Live Bootcamp is a 4-week program.
There are no cancellations or refunds. Should your credit card expire, you will be required to supply new details that will take you up to the end of the agreed payment period. We reserve the right to suspend your access to the program, calls, sessions and associated Facebook groups until you are up to date.
The participants of the program understand that they will conduct themselves appropriately, authentically and ethically throughout the program. If conduct is deemed unacceptable and not corrected after notice, Amber Valdez LLC, reserves the right to cancel your membership.
There will be no refunds for paid sessions, missed sessions, retreats, bootcamps, or workshops. sessions, retreats, bootcamps, or workshops. Amber Valdez LLC. has a no refund policy and has the right to cancel or reschedule coaching sessions, retreats, workshops or bootcamps at any time. Should an event, coaching sessions, retreats, workshops or bootcamps need to be canceled or rescheduled due to force majeure circumstances out of our control, all monies paid are transferable for up to one year from date of said coaching session, retreat, workshop or bootcamp & may be used as a credit towards the rescheduled or future retreat, any workshop, coaching program, event or bootcamp.
We reserve the right to vary this agreement and the program itself, or make any other changes, cancel or reschedule part of the program or revise the content of the program as reasonably required.
Private Coaching
Amber may choose to discontinue working with you at anytime and Clients may forfeit un-used paid sessions. Amber can only coach or support a client into getting results if they book and use their sessions.
If a client has gone a 30 day period and chosen to not booked their sessions with Amber, Amber will freeze their account until client books and completes a re-commitment or completion call. Client understands that should they choose to differ this call, sessions will be forfeited with no refunds.
If at anytime client wishes to discontinue coaching services, you may cancel upon providing to Amber Valdez thirty (30) days written notice to Amber’s email. IN SUBJECT: My desire to cancel. If cancelation email comes mid month, client is still responsible for the final months monthly payment. This will allow the Coach an opportunity to address any concerns you may have, and honor both parties commitment, the policy along with both parties time.
There will be no refunds for paid sessions, missed sessions, retreats, bootcamps, or workshops. sessions, retreats, bootcamps, or workshops. Amber Valdez LLC. has a no refund policy and has the right to cancel or reschedule coaching sessions, retreats, workshops or bootcamps at any time. Should an event, coaching sessions, retreats, workshops or bootcamps need to be canceled or rescheduled due to force majeure circumstances out of our control, all monies paid are transferable for up to one year from date of said coaching session, retreat, workshop or bootcamp & may be used as a credit towards the rescheduled or future retreat, any workshop, coaching program, event or bootcamp.
All scheduled sessions require a twenty-four (24) hour notice of cancellation or rescheduling via the online scheduler or you may risk forfeiting that paid session.
We understand life throws curve balls, so clients who’ve paid their contracts agreement in advance, may wish to “freeze” their coaching services and redeem future unused sessions at a later agreed upon date with written notice to lifepurposecheerleader@gmail.com.
Clients in a (six) month agreement who’ve agreed to installments will be responsible for providing thirty (30) days written notice, and are still responsible for any and all payment(s) within the final thirty (30) day cycle. Clients who miss a payment installment are still responsible for months remaining in contract. However, those clients who choose to redeem their final paid sessions may do so within 30 days following cancellation, or forfeit their remaining sessions.
APPOINTMENT POLICY, UN-USED SESSIONS, LATE & NO-SHOW POLICIES:
Cancellation of paid and scheduled appointments require at least twenty-four (24) hours advance notice, and may be rescheduled at any available time within the current coaching month via the schedule once system. Please be advised that unscheduled, cancelled, or unused monthly sessions will not be eligible for refunds nor carried over to future months unless discussed and agreed to in advance. Exceptions may be granted in cases of holiday, vacations, illness, bereavement, or surgeries per Amber’s discretion.
A “no-show” is defined as failing to show up for your scheduled coaching call, and not communicating your cancellation at least (24) twenty-four hours in advance. A twenty (20) minute maximum grace period is acceptable for instances when a client is running late and informed Amber accordingly. However, after 20 minutes into your scheduled time, your session will be forfeited and considered a “no-show”.
Exceptions may be made for emergencies when Amber has been notified. An emergency is otherwise defined as you or a family member becoming physically incapacitated at the time of your scheduled call due to an unexpected illness, injury, or unforeseen life work obligation.
In the event a client is a “no-show” and has missed scheduled coaching calls up to three (3) times during their six (6) month coaching contract, Amber reserves the right to cancel or freeze the client’s account, and all future paid sessions may be forfeited until a commitment call is conducted.
After the third no-show and or 30 days with not booking a session, and as a final courtesy, Client will have 14 days to schedule and complete a commitment or completion call with Amber. If this call is not completed, client will forfeit all remaining paid sessions and no refund. This commitment call will count towards your paid coaching sessions. Amber reserves the right to discontinue coaching at that time if you’re not committed to continuing life coaching, and there will be no refund for paid sessions.
If client is out of communication and thirty (30) days deliquent of final monthly payment account may be reffered to collection.
90-DAY FREEZE OPTION
Client’s who have paid in full for coaching packages and haven’t reached the maximum number of three (3) no-shows may choose to “freeze” their account for up to a maximum of ninety (90) days if requested in writing. After ninety (90) days of inactivity (meaning a commitment call has not been completed) all paid and unscheduled sessions will be forfeited.
The Company welcomes your questions or comments regarding these policies.
Email Address: lifepurposecheerleader.assist@gmail.com
Effective as of July 2020
